Order Returns Policy

Returns Policy

If you change your mind about your order, please get in touch with us to inquire about the returns instructions within 7 working days of receiving the product and return the item unused and in its original packaging.

However, if you receive an item that is defective please report this to info@route62ts.co.za within 7 working days of receiving the item by sending an image or video illustration of the defective or damaged product.

The product should be in its original packaging, failure to do so will result in the query not entertained.

Route 62 T's  will inspect the returned product, and contact you thereafter with a resolution to your return claim.

Return goods must be properly packaged when returning them, to avoid damages while in transit.

Ensure that the Product is packaged, together with all accessories, instructions and manual documentation.

The product must not be damaged, scratched or soiled in any manner in order to avoid the claim not being processed.

Route 62 T's will not be liable for courier fees of defective, unwanted or damaged products reported after 7 working days.

Once the returned goods have been assessed, credits will be loaded on to the respective Route 62 T's customer account.

If a defect or fault is found or the product does not match your order, we will be happy to exchange the product, in accordance with applicable law.

Products that have been misused or changed may not be eligible for returns.

Section 16 of the CPA states that any defective goods can be returned within 7 working days of receiving the order. The cost and risk of return is borne by the Consumer.

Defective, faulty or non-conforming products

We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, you have a statutory right to return the product. We strongly encourage you to get in touch with our support team info@route62ts.co.za  as soon as you become aware of any problems.

If you are eligible for a refund, such refund will be processed within 7 Business days of our receipt of the product.