Frequently Asked Questions

Everything you want to know about our Company:

Is Route 62 T's a registered company?

Yes we are a registered company. 

Our details are as follows:   

Route 62 T's                                                            

Reg #: K2022/883597/07

B-BBEE CERTIFICATE #: 9378447757

Tax No. 9574331204

Email info@route62ts.co.za

Do you have a FaceBook page I can visit?

Yes, if you click on the Facebook icon below, it will direct you to our Facebook page. https://www.facebook.com/route62ts 

What guarantee do I have that I will receive our product once I have paid?

Route 62 T's has signed up with PayFast which is one of South Africa’s premium eCommerce payment platform, accepting major credit & debit cards, secure EFT payments and Bitcoin.

PayFast not only protects the seller from fraud but it also offers payment protection to customers making a purchase.

Therefore if your product doesn’t arrive you are welcome to lodge a dispute with PayFast who in turn will handle the refund. 

The reputation of Route 62 T's is on the line and we wouldn’t risk losing our operating license with PayFast.

It’s a two way protection to the seller and the buyer, giving peace of mind that your item will arrive safely.

What payment methods do you accept? 

We accept all major Credit & Debits cards via our 3d secure online payment system through PayFast and Pay.   

What warranty does Route62 T's give us? 

ROUTE 62 T's ensures that all products are in good order and that no damage is visible to the product before shipping. 

What is your typical delivery time for a product?

Your shipment will take approximately 4-8 business days. We always try to deliver our products on time and have a 97% satisfaction rate.

Out-lying areas unfortunately takes an extra day or two, once shipped. Shipping is not  controlled by us and we can sometimes expect delays such as customs or busy peak-periods such as the Holiday Season. ​

Can you take me through the process and timelines?

Sure! Once payment is confirmed, our team will prepare your order for shipping immediately.

What courier do you use?

• We are utilizing services of the following reputable courier companies:
  • Courier It
  • Dawn Wing
  • Courier Guy
  • Aramex
  • Fastway
  • Internet Express
  • SNN Couriers

Who can we get in touch with if we have any issues?

You can get in touch with the Team via email at info@route62ts.co.za